You can check the product description for the exact products included on individual products
or kits.
HOW DO I
CLEAN MY EFILE BIT?
Recommended and tested disinfection solutions with our Katie Barnes Tool Range - Barbicide®
and Mundo Tool Disinfectant ~ Do not leave longer than Manufacturers recommended time in solution ~ When removed from the solution, dry thoroughly
to avoid damage to the protective coating and potential rusting ~ Whilst the blades are in this solution for the recommended time, place a circle of cotton wool at the bottom of the jar, to avoid blunting ~ Wipe the blades with this solution or a disinfectant wipe occasionally to prevent a sticky build-up of glue from the forms ~ Safe and tested for sterilisation in hospital approved autoclave units ~ These cuticle scissors meet international standards for bioburden, and sterility testing ~ CE certified and meet international standards to provide confidence in both the quality and safety of the product ~ All of our metal tools in the Katie Barnes Tool Range have been tried and tested in the Enbio autoclave so we can proudly recommend this autoclave as a method of sterilising our tools to our customers following correct sanitation and disinfection.
WHEN WILL
MY ORDER BE SHIPPED?
In the UK these will be sent with either DHL
express or Royal Mail, this is usually a next day service but may take longer in some areas and International Orders will be shipped with UPS. You
will receive email updates when this ships. E-files are shipped within 5 working days of order. Once your order has been shipped we cannot control any delays the delivery provider encounters.
THIS PRODUCT IS ON PRE ORDER, WHEN WILL IT BE IN STOCK?
You will receive an email update of when you pre order has been shipped.
DO I NEED A
COURSE TO USE THIS BIT?
You can never learn too much! Although we don’t
have courses on using specific bits, you can check out our socials which are packed with tutorials and FAQs. We also have regular LIVE videos scheduled on TikTok, you can make the most of learning from for free from our experts.
CAN I PAY
IN INSTALMENTS?
Yes, we offer a range of interest free payment
plans at checkout. Select Klarna, Clearpay or Laybuy at checkout.
DOES THIS
COME WITH AN EFILE?
No, this is just for the E-File bit as described in the product description.
WHAT IS THE SHANK SIZE?
It is 3/32” which is the standard size to fit
most UK E-files.
DO YOU HAVE HYGEINE RESTRICTIONS ON RETURNS?
Certain products cannot be returned. These include but are not limited to ~ Products which have a security seal that have been opened or unsealed ~ Products that, for hygiene or safety purposes, cannot be returned. These include, but are not limited to, cosmetics, scissors and blades and manicure/pedicure tools, e-files, e-file bits ~ Made-to-measure or custom-made special order products ~ Digital products including masterclasses ~ Please note that for kits, individual items cannot be returned or exchanged separately ~ If you have requested a refund on
an order which includes a promotional discount, you will be refunded the amount that has been paid
who do i contact for return queries?
For return queries, please email
info@katiebarnesacademy.com
